LVNDR Clinic —
A digital health service platform providing holistic healthcare for LGBTQ+ people
A digital health service platform providing holistic healthcare for LGBTQ+ people
A digital health service platform providing holistic healthcare for LGBTQ+ people
LVNDR Health
LVNDR is a fully remote digital health service providing holistic healthcare for LGBTQ+ people to access care remotely including text/video consultations, testing, medication and support.
Headquarters
London, UK
Industry
Healthcare, LGBTQ+,
SaaS, Mobile, Web
Duration
8 Months
Role
Product Designer (UX/UI)
Team
2 x Designers
1 x Project manager
3 x Engineers
Responsibilities
—
Product Strategy
—
User Research
—
Visual Design (UI)
—
Interaction Design
—
Prototyping & Testing
—
Design System
The client
The client
The client
LVNDR Health is a digital health service in the UK that provides remote medical services for the LGBTQ+ community, including consultations, testing, medication, and support.
Their mobile-first digital clinic is designed specifically for LGBTQIA+ individuals and aims to modernize sexual healthcare for clinics and improve sexual well-being for LGBTQ+ individuals. LVNDR Health offers tailored services to empower users to take control of their health and receive the care they need remotely.
LVNDR Health is a digital health service in the UK that provides remote medical services for the LGBTQ+ community, including consultations, testing, medication, and support.
Their mobile-first digital clinic is designed specifically for LGBTQIA+ individuals and aims to modernize sexual healthcare for clinics and improve sexual well-being for LGBTQ+ individuals. LVNDR Health offers tailored services to empower users to take control of their health and receive the care they need remotely.
LVNDR Health is a digital health service in the UK that provides remote medical services for the LGBTQ+ community, including consultations, testing, medication, and support.
Their mobile-first digital clinic is designed specifically for LGBTQIA+ individuals and aims to modernize sexual healthcare for clinics and improve sexual well-being for LGBTQ+ individuals. LVNDR Health offers tailored services to empower users to take control of their health and receive the care they need remotely.
The challenge
The challenge
The challenge
Millions of LGBTQ+ individuals worldwide encounter significant obstacles in accessing healthcare services, despite being the least served.
In our research, we discovered significant issues with the current healthcare system failing the LGBTQ+ community, based on interviews with LGBTQ+ individuals, healthcare professionals, and market analysis.
23% of LGBTQ+ people have witnessed discriminatory remarks made by healthcare staff.
1 in 5 Black, Asian, and minority ethnic LGBTQ+ individuals have refrained from seeking treatment and support.
80% of trans respondents who tried accessing gender identity clinics reported encountering difficulties, with waiting times of up to 5 years.
Millions of LGBTQ+ individuals worldwide encounter significant obstacles in accessing healthcare services, despite being the least served.
In our research, we discovered significant issues with the current healthcare system failing the LGBTQ+ community, based on interviews with LGBTQ+ individuals, healthcare professionals, and market analysis.
23% of LGBTQ+ people have witnessed discriminatory remarks made by healthcare staff.
1 in 5 Black, Asian, and minority ethnic LGBTQ+ individuals have refrained from seeking treatment and support.
80% of trans respondents who tried accessing gender identity clinics reported encountering difficulties, with waiting times of up to 5 years.
Millions of LGBTQ+ individuals worldwide encounter significant obstacles in accessing healthcare services, despite being the least served.
In our research, we discovered significant issues with the current healthcare system failing the LGBTQ+ community, based on interviews with LGBTQ+ individuals, healthcare professionals, and market analysis.
23% of LGBTQ+ people have witnessed discriminatory remarks made by healthcare staff.
1 in 5 Black, Asian, and minority ethnic LGBTQ+ individuals have refrained from seeking treatment and support.
80% of trans respondents who tried accessing gender identity clinics reported encountering difficulties, with waiting times of up to 5 years.
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This audio clip highlights discrimination, judgment, and lack of representation experienced by LGBTQ+ individuals in healthcare.
The healthcare sector's approach towards LGBTQ+ healthcare is fragmented, with limited resources, stigmatization, and ineffective communication. While the COVID-19 pandemic has transformed healthcare delivery towards remote services, digital infrastructure challenges and integrated care's numerous challenges have limited its potential successes, such as improved monitoring and accessibility.
The healthcare sector's approach towards LGBTQ+ healthcare is fragmented, with limited resources, stigmatization, and ineffective communication. While the COVID-19 pandemic has transformed healthcare delivery towards remote services, digital infrastructure challenges and integrated care's numerous challenges have limited its potential successes, such as improved monitoring and accessibility.
The healthcare sector's approach towards LGBTQ+ healthcare is fragmented, with limited resources, stigmatization, and ineffective communication. While the COVID-19 pandemic has transformed healthcare delivery towards remote services, digital infrastructure challenges and integrated care's numerous challenges have limited its potential successes, such as improved monitoring and accessibility.
The solution
The solution
The solution
LVNDR clinic is a digital platform that aims to improve sexual well-being for LGBTQ+ individuals and modernize sexual healthcare for clinics. The platform offers personalized remote services, including health screening, prescriptions, and consultations by LGBTQ+ affirming clinicians. This allows patients to manage their sexual health more easily in a safe environment tailored to them. Clinicians can adapt their services to the changing needs of their patients and improve their services using the platform.
LVNDR clinic is a digital platform that aims to improve sexual well-being for LGBTQ+ individuals and modernize sexual healthcare for clinics. The platform offers personalized remote services, including health screening, prescriptions, and consultations by LGBTQ+ affirming clinicians. This allows patients to manage their sexual health more easily in a safe environment tailored to them. Clinicians can adapt their services to the changing needs of their patients and improve their services using the platform.
LVNDR clinic is a digital platform that aims to improve sexual well-being for LGBTQ+ individuals and modernize sexual healthcare for clinics. The platform offers personalized remote services, including health screening, prescriptions, and consultations by LGBTQ+ affirming clinicians. This allows patients to manage their sexual health more easily in a safe environment tailored to them. Clinicians can adapt their services to the changing needs of their patients and improve their services using the platform.
Patient Outcomes
Remote clinical services can help patients access healthcare professionals easily and in a personalized manner. LVNDR provides patients a secure platform to consult clinicians through on-demand text and video-based consultations, in addition to existing in-clinic services like STI screening and HIV medications.
In the future, the app will offer curated content and health insights to engage and educate patients. This will ensure continuity in care, decrease the risk of illness, and improve sexual health and well-being.
Clinic & Local Authority’s Outcomes
A scalable service offering can help to relieve the Local Authority (LA) of the burden of clinic overheads and allow them to operate a pay-as-you-go model for sexual health clinical services. By integrating LVNDR with existing clinical offerings, we can create a centralized hub for all sexual health services. This will not only meet the needs of patients but also increase cost-efficiency with a world-class offering.
Patient Outcomes
Remote clinical services can help patients access healthcare professionals easily and in a personalized manner. LVNDR provides patients a secure platform to consult clinicians through on-demand text and video-based consultations, in addition to existing in-clinic services like STI screening and HIV medications.
In the future, the app will offer curated content and health insights to engage and educate patients. This will ensure continuity in care, decrease the risk of illness, and improve sexual health and well-being.
Clinic & Local Authority’s Outcomes
A scalable service offering can help to relieve the Local Authority (LA) of the burden of clinic overheads and allow them to operate a pay-as-you-go model for sexual health clinical services. By integrating LVNDR with existing clinical offerings, we can create a centralized hub for all sexual health services. This will not only meet the needs of patients but also increase cost-efficiency with a world-class offering.
Patient Outcomes
Remote clinical services can help patients access healthcare professionals easily and in a personalized manner. LVNDR provides patients a secure platform to consult clinicians through on-demand text and video-based consultations, in addition to existing in-clinic services like STI screening and HIV medications.
In the future, the app will offer curated content and health insights to engage and educate patients. This will ensure continuity in care, decrease the risk of illness, and improve sexual health and well-being.
Clinic & Local Authority’s Outcomes
A scalable service offering can help to relieve the Local Authority (LA) of the burden of clinic overheads and allow them to operate a pay-as-you-go model for sexual health clinical services. By integrating LVNDR with existing clinical offerings, we can create a centralized hub for all sexual health services. This will not only meet the needs of patients but also increase cost-efficiency with a world-class offering.
Increasing efficiency
Increasing efficiency
Increasing efficiency
Patient ownership of their care with asynchronous medical and sexual histories
Patient ownership of their care with asynchronous medical and sexual histories
Patient ownership of their care with asynchronous medical and sexual histories
Improving choice
Improving choice
Improving choice
Collaborating to establish trust and utilize remote options to provide smooth transitions in and out of secondary care sexual health services
Collaborating to establish trust and utilize remote options to provide smooth transitions in and out of secondary care sexual health services
Collaborating to establish trust and utilize remote options to provide smooth transitions in and out of secondary care sexual health services
Creating Capacity
Creating Capacity
Creating Capacity
Empowering diverse communities with digital services to reach unmet needs and overcome geographical barriers, particularly for underrepresented voices
Empowering diverse communities with digital services to reach unmet needs and overcome geographical barriers, particularly for underrepresented voices
Empowering diverse communities with digital services to reach unmet needs and overcome geographical barriers, particularly for underrepresented voices
Planning for the Future
Planning for the Future
Planning for the Future
Enabling population health analytics to provide personalized care for high-risk & low-resource individuals
Enabling population health analytics to provide personalized care for high-risk & low-resource individuals
Enabling population health analytics to provide personalized care for high-risk & low-resource individuals
The Process
The Process
The Process
To ensure that we stayed within budget and time constraints, we adopted a lean UX approach. We utilized a sprint-based design process to identify challenges faced by LGBTQ+ individuals, healthcare providers, and stakeholders. We then designed and validated solutions to overcome these challenges.
We conducted a UX audit, analyzed existing research, conducted 50+ user interviews, and several workshops to gain insights into the problems faced by stakeholders.
Our primary focus was to let user research guide us, and we built a clear picture of our stakeholders (users, healthcare providers, and LAs) and our product offerings. We brainstormed and designed high-fidelity solutions based on our findings, which were later tested both internally and externally.
Throughout the design process, we fostered a highly collaborative environment within the product team and the wider LVNDR team. During the discovery and definition stages of the project, we conducted several workshops across multiple sprints. My colleague and I collaborated during the design phase to create solutions and worked closely with the engineering team to implement them.
In addition, I led the creation and maintenance of the design system to ensure consistency and accessibility in design across teams and efficient collaboration with the engineering team.
The project took over eight months to complete, and the following is the design process and outcomes.
To ensure that we stayed within budget and time constraints, we adopted a lean UX approach. We utilized a sprint-based design process to identify challenges faced by LGBTQ+ individuals, healthcare providers, and stakeholders. We then designed and validated solutions to overcome these challenges.
We conducted a UX audit, analyzed existing research, conducted 50+ user interviews, and several workshops to gain insights into the problems faced by stakeholders.
Our primary focus was to let user research guide us, and we built a clear picture of our stakeholders (users, healthcare providers, and LAs) and our product offerings. We brainstormed and designed high-fidelity solutions based on our findings, which were later tested both internally and externally.
Throughout the design process, we fostered a highly collaborative environment within the product team and the wider LVNDR team. During the discovery and definition stages of the project, we conducted several workshops across multiple sprints. My colleague and I collaborated during the design phase to create solutions and worked closely with the engineering team to implement them.
In addition, I led the creation and maintenance of the design system to ensure consistency and accessibility in design across teams and efficient collaboration with the engineering team.
The project took over eight months to complete, and the following is the design process and outcomes.
To ensure that we stayed within budget and time constraints, we adopted a lean UX approach. We utilized a sprint-based design process to identify challenges faced by LGBTQ+ individuals, healthcare providers, and stakeholders. We then designed and validated solutions to overcome these challenges.
We conducted a UX audit, analyzed existing research, conducted 50+ user interviews, and several workshops to gain insights into the problems faced by stakeholders.
Our primary focus was to let user research guide us, and we built a clear picture of our stakeholders (users, healthcare providers, and LAs) and our product offerings. We brainstormed and designed high-fidelity solutions based on our findings, which were later tested both internally and externally.
Throughout the design process, we fostered a highly collaborative environment within the product team and the wider LVNDR team. During the discovery and definition stages of the project, we conducted several workshops across multiple sprints. My colleague and I collaborated during the design phase to create solutions and worked closely with the engineering team to implement them.
In addition, I led the creation and maintenance of the design system to ensure consistency and accessibility in design across teams and efficient collaboration with the engineering team.
The project took over eight months to complete, and the following is the design process and outcomes.
Discover
Preliminary research
UX audit
Aligning Company goals and objectives
Defining the Brief
User interviews
Preliminary research
UX audit
Aligning Company goals and objectives
Defining the Brief
User interviews
Preliminary research
UX audit
Aligning Company goals and objectives
Defining the Brief
User interviews
Define
Affinity Mapping
Thematic Analysis
User Personas
Journey mapping
Minimum Viable product
Roadmap
Affinity Mapping
Thematic Analysis
User Personas
Journey mapping
Minimum Viable product
Roadmap
Affinity Mapping
Thematic Analysis
User Personas
Journey mapping
Minimum Viable product
Roadmap
Design
User flows
Feature mapping
Ideation
UI design
Prototyping
Design System
User flows
Feature mapping
Ideation
UI design
Prototyping
Design System
User flows
Feature mapping
Ideation
UI design
Prototyping
Design System
Validate
Collaborating with other teams
Design Handoff
Documentation
Feedback
Usability testing
Collaborating with other teams
Design Handoff
Documentation
Feedback
Usability testing
Collaborating with other teams
Design Handoff
Documentation
Feedback
Usability testing
Full case study
Full case study
Full case study
To comply with contractual agreements, I am unable to share any additional details regarding my work at LVNDR Health. Access to the full case studies (work in progress) below is restricted and not available to the public. Please get in touch for further questions.
To comply with contractual agreements, I am unable to share any additional details regarding my work at LVNDR Health. Access to the full case studies (work in progress) below is restricted and not available to the public. Please get in touch for further questions.
To comply with contractual agreements, I am unable to share any additional details regarding my work at LVNDR Health. Access to the full case studies (work in progress) below is restricted and not available to the public. Please get in touch for further questions.
What’s next?
What’s next?
What’s next?
